Privacy Policy

Last updated: April 16, 2026

SapTrack by Insightcore Analytics ("we", "our", "us") is a business management platform that helps business owners manage members, memberships, attendance, and communications. This policy explains what data we collect, why, and how we protect it.

1. Information We Collect

• Business owner / staff: Name, phone number, email address, login credentials.
• Members: Name, phone number, email, date of birth, gender, address, photo, biometric template ID (for device-based entry), QR code identifier, emergency contact.
• Membership data: Plan details, start/end dates, payment amounts, payment method.
• Attendance data: Entry/exit timestamps, entry method (QR, biometric, manual).
• Device tokens: Firebase Cloud Messaging tokens for push notifications.

2. How We Use Your Information

• To manage memberships, attendance tracking, and billing.
• To send push notifications (entry alerts, expiry reminders).
• To send WhatsApp messages (membership expiry warnings, welcome messages).
• To process payments via Razorpay.
• To display dashboard analytics to business owners.

3. Third-Party Services

We use the following third-party services that may process your data:

• Supabase — Database hosting and file storage.
• Firebase (Google) — Push notifications.
• Razorpay — Payment processing.
• WhatsApp Business API (Meta) — Messaging.

Each service has its own privacy policy and handles data per their terms.

4. Data Retention

We retain data as long as the business account is active. When a business owner deletes their account, all associated data (members, memberships, attendance records) is permanently removed.

5. Data Security

We use industry-standard measures including encrypted connections (HTTPS/TLS), hashed passwords (bcrypt), row-level security for multi-tenant data isolation, and secure token-based authentication (JWT).

6. Your Rights

You may request access to, correction of, or deletion of your personal data by contacting us. Business owners can delete member data directly from the app.

7. Children's Privacy

SapTrack is not intended for use by individuals under the age of 16. We do not knowingly collect data from children.

8. Changes to This Policy

We may update this policy from time to time. Changes will be reflected on this page with an updated date.

9. Contact Us

If you have questions about this privacy policy, contact us at:
Email: deepaktripathiexl@gmail.com